Microsoft 365 annual subscriptions purchased from the app will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand. You can manage your subscriptions in your App Store account settings. A Microsoft 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?
Hello hershey06,
Welcome to the Apple Support Communities. I understand that your subscription is not being activated with Microsoft Office. I'll do what I can to help or point you to the right place.
First, check to see if the subscription is appearing on your Apple ID: View, change, or cancel your subscriptions
If it's not displaying there, make sure to log in with your Microsoft account to your apps as well then reach out to Microsoft directly for further help: Contact us - Microsoft Support
Have a great day.
Nov 14, 2019 6:51 AM
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